Backgammon for iPhone & iPad

Support

Something not working, a question about your account, or a player to report — this is where to start.

Get in touch

Write to admin@onyx-labs.io. Include your username if you have set one, and roughly when the problem happened — it makes it much faster to find.

Common questions

I bought Remove Ads and the ads came back

Open Settings from the gear on the home screen and tap Restore purchases. The purchase is tied to your Apple Account, so it will come back on any device signed in to the same one. If that does not work, write to us — do not buy it again.

Are the dice really fair?

Yes, and you do not have to take our word for it. The server commits to each roll before it happens and reveals it afterwards, signed, so it cannot be changed once you have seen it. Open the match menu and choose Verify dice to check a game for yourself.

I lost a game because my time ran out

Each turn has 45 seconds. If it expires the game is forfeit at the current cube value. This is deliberate: without it, one player can leave the other waiting indefinitely.

Someone is behaving badly

Chat is limited to a fixed list of phrases, so abuse through it is not possible. If a player is stalling or otherwise spoiling games, use Report or block in the match menu. Blocking also keeps you from being matched with them again.

How do I change my username?

Profile, then the Identity field. Names are checked against a filter; if yours is refused and you think that is wrong, tell us and we will look.

How do I delete my account?

Profile, at the bottom. Deletion is immediate and permanent — your rating, results and username all go. See the privacy policy for exactly what is removed.

My rating dropped a lot after one loss

New accounts move faster so they reach their real strength quickly, then settle down. The system is the FIBS rating used by serious backgammon players; swings shrink as you play more.

Privacy

What we store and why is set out in the privacy policy.